Account Access

To get information about your account, obtain a copy of your statements and confirmations or get the latest information on markets, quotes, and financial news, access your CUNA Brokerages Services, Inc. account.

Access your account in a new window

Notice to Customer FAQ 

New Account Applicants
Manage your investments with ease by opening an account with CUNA Brokerage Services, Inc. Through CUNA Brokerage Services, Inc., you have the ability to manage multiple types of investments, access your account anywhere, anytime and partner with a financial professional to help understand your unique financial situation. To get started down a path to financial freedom, contact a financial professional located at Fibre Federal Credit Union today or contact the CUNA Brokerage Services, Inc. member assistance center.

Common Forms
  • Account Transfer Form - Transfer assets from an account at another firm into your CUNA Brokerage Services, Inc. account.
  • ACH Form - Move funds electronically between your financial institution and your CUNA Brokerage Services, Inc. account. Form can also be used to establish systematic mutual fund purchases or withdrawals.
  • IRA/Roth Distribution Request - Request a withdrawal of funds from Traditional IRAs, Roth IRAs, SEP IRAs, SIMPLE IRAs, and Education Savings Accounts.
  • Letter of Instruction (Retail Cash Disbursement) - Request a withdrawal of funds from your Individual, Joint, UTMA or Trust Account.

Don't see the specific form you are looking for? Please Contact Us.

Notice to Customer FAQ  

Q: Why should I use CUNA Brokerage?

A: As a credit union member, you expect and deserve the best in financial services. CUNA Brokerage shares the credit union commitment to service by offering you a high quality brokerage program, designed with your needs in mind. Learn more about CUNA Brokerage.

Q: How can I link my credit union account to my brokerage account?

A: Your Brokerage account can be set up to automatically sweep proceeds from sales of securities into your credit union account, and to draw from your credit union account to pay for purchases of securities. To set this up, simply complete the online ACH Application form.

Q: When can I place trades?

A: Online trades may be executed during the market hours of 8:30 a.m. - 3 p.m., CT. Online trades which are placed outside of market hours will be processed on the next market day.

Q: Are there any after hours services?

A: Online information services are available at all times. Your CUNA Brokerage account also includes access to MEMBERS Brokerline. This toll free service enables you to get your account balances and the latest quotes on securities 24 hours a day, 7 days a week at 800.369.9709.

Q: Do I need special software to trade online?

A: You simply need a web browser which is capable of secure transactions using SSL (Secure Socket Layer) technology. We recommend Internet Explorer 8 or higher.

Q: Can I place trades over the phone if I sign up for online trading?

A: Absolutely! Enabling online trading simply adds to the services provided through your CUNA Brokerage Account. You still get all of the other great services offered by CUNA Brokerage, including telephone access to a representative who can help you place trades.

Q: Will I earn interest on uninvested money in my account?

A: If you choose to settle your trades through your credit union account, there will be no un-invested money within your brokerage account. Any un-invested money will remain in your credit union account and earn the interest normally paid, if any, on that account. If you choose to settle trades through the CBSI Money Market Accounts within your Brokerage Account, un-invested funds may earn competitive money market rates, once a minimum threshold has been reached and the money market is actively paying interest. To trigger interest payments, the balance in your CBSI Money Market Accounts must reach $500 in a nonqualified (regular) account, or $100 in a qualified (retirement) account. Once the threshold is reached, interest will be paid from that point on provided that the money market is actively paying interest. You do not have to maintain a minimum balance.

Q: How can I pay for trades?

A: The U.S. Securities and Exchange Commission (SEC) requires that all securities trades settle in no later than three business days. In some cases, some trades settle in one business day. In other words, you must pay for purchases, or deliver securities that have been sold, to your brokerage firm no later than settlement day. CUNA Brokerage offers you a choice of three convenient settlement options to help meet this timeframe:

  • Electronic Funds Transfer (EFT) handles the transfer of money automatically, on settlement day between your brokerage account and your credit union account.
  • CBSI Money Market Accounts provide three options on regular brokerage accounts and allow you to earn competitive interest while you decide how to invest your funds.
  • Direct Mail - Your check for payment must be sent to CUNA Brokerage via a method guaranteeing delivery by settlement date, made payable to Pershing LLC, our clearing company.

Q: Is there any other important information I should know about CUNA Brokerage Services, Inc. and my account?

A: For a list of disclosures, please review the CUNA Brokerage Services, Inc. Disclosures page. 

Internet Trades

Every Credit Union handles internet trades differently, to see how your Credit Union handles them view their commission schedule.